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Career Statement:

For more than 20 years, I’ve helped organizations strengthen their reputations, build trust and navigate growth and change. I’ve advised three consecutive CEOs and led global corporate communications, executive communications, employee engagement, public relations, media relations and crisis communications. As a former journalist, I bring strong editorial judgment, a sharp instinct for storytelling and the ability to turn complex business challenges into clear, compelling narratives that resonate with the audiences who matter most.

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I also bring the commercial perspective of a CMO, having led a 60-person global marketing organization for the $600M Network Solutions Group. My leadership spans brand strategy, customer acquisition, ecommerce, performance marketing and go-to-market execution. This combination of communications expertise and business leadership allows me to connect corporate reputation, stakeholder trust and brand positioning with measurable business performance.

Achievements
Executive & Career Achievements:

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  • Expanded earned media coverage more than sixfold, from 41 placements in 2021 to 257 in 2025, including 32 Tier 1 placements against an annual target of 12.

  • Transformed global employee communications, increasing monthly portal participation from 38% to more than 70% and sustaining that level for years through a comprehensive communications program serving 6,000+ employees across 18 countries.

  • Advised three consecutive CEOs on executive communications, corporate reputation, organizational transformation, acquisitions, divestitures and high-stakes issues. Built enterprise crisis and service-outage communications playbooks to strengthen preparedness and response.

  • Increased Bluehost's share of voice from 1% to 18% between 2023 and 2024 through coordinated content, communications and brand visibility initiatives.

  • Stepped in as Interim CMO of the $600M Network Solutions Group, leading a 60-person global marketing organization and overseeing $40M+ in annual paid media investment across multiple brands.

  • Increased average monthly new-customer acquisition by 31% within three months of assuming Interim CMO responsibilities, growing volume from 17,200 to 22,500 while reducing customer acquisition cost by approximately 31%.

  • Improved recurring revenue growth and acquisition efficiency, increasing average monthly net acquisition MRR from approximately $53K to $60.9K while reducing cost per MRR from $71 to $48 in 2026.

  • Led the launch of a first-of-its-kind multimodel AI subscription in under 30 days, directing positioning, ecommerce, creative, PR, content, paid media, social, video and sales enablement. Achieved daily sales at 10 times the original forecast 30 days after launch.

  • Led an award-winning global marketing organization, earning Comparably's Best Marketing Team recognition in 2026 while serving as Interim CMO of Network Solutions Group.

  • Partnered with the Chief People Officer to strengthen executive leadership effectiveness, developing and delivering a 90-minute decision-making workshop for 70+ global senior leaders that earned positive participant feedback.

Work Experience
Professional Experience

Senior Vice President of Communications & Interim Chief Marketing Officer 
Newfold Digital (formerly Web.com Group)

March 2023 - Present | Senior Vice President of Communications
April 2026 – Present | Interim Chief Marketing Officer, Network Solutions Group
August 2019 – March 2023 | Vice President of Communications

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Lead marketing, brand, ecommerce, performance marketing, content, reputation and enterprise communications across Newfold Digital’s global, multi-brand organization. As Interim Chief Marketing Officer for the Network Solutions Group, oversee marketing for a $600M revenue business line that includes Network Solutions, Domain.com and several APAC brands, managing a $40M annual marketing budget and approximately $3M per month in advertising spend.

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Scope includes ecommerce storefront strategy, customer acquisition, paid search, affiliate marketing, SEO, content, social, video, PR, executive communications, internal communications, corporate reputation, and global change communications for a 6,000+ employee organization operating across 18 countries.

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Director of Marketing 
Web.com for Enterprise

December 2017 - August 2019

 

Report to CMO of Web.com, with dotted line to the President of the Enterprise division ($65M). Managing a multi-level team and agency partners with a $1.5M budget, I develop and execute marketing and brand strategy, lead product marketing and acquisition efforts, and head market positioning, penetration and presence for our target audiences comprised of franchises, enterprises/corporations, and multi-brands. I accelerate client acquisition across multiple industries and verticals through positioning, pricing and sales enablement tools, content, integrated campaigns, and new product launches.

 
​Director of Marketing & Communications
Florida Coastal School of Law

September 2016 - December 2017

 

Plan, develop, implement and analyze impact of all marketing strategies, marketing communications, and public relations activities, both external and internal, for law school’s suite of degree programs, including: budgeting; integration of customer and industry intelligence to develop overall strategy and detailed action plans; development of integrated, multi-channel campaigns; media strategy and buys; expansion of digital presence (via web platform, email and search marketing, social media); and production of all marketing components. Negotiate contracts and manage vendor accounts.

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Director of Research Communications
North Carolina A&T State University

February 2016 - September 2016

 

N.C. A&T is the nation’s largest HBCU. I was brought onboard to elevate the profile of the university's research portfolio. Efforts include internal messaging to the university community, as well as external messaging to the Piedmont Triad community, prospective industry and corporate partners, and funding agencies. Develop collateral materials, jumpstarted online presence by creating a research blog and social media accounts, and spearhead high-profile events.

 

Director of Marketing & Communications, June 2011 – January 2016
Media and Public Relations Coordinator, October 2007 – June 2011

Arizona State University School of Earth and Space Exploration

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Manage all communication and marketing functions, including development and implementation of integrated marketing and communications strategies designed to attract students and enhance the school’s reputation through the web, broadcast/print and social media. Measure effectiveness of content, messaging, and other strategies in achieving marketing and communications goals. Responsibilities include: media relations, internal communications, external communications, community engagement, brand management and content creation.

 

Adjunct Faculty

St. Mary’s University of Minnesota (part-time, online)

January 2012 - 2014

 

Course creation, instruction and evaluation, including: syllabus, Student Learning Objectives (SLOs), rubrics, online platforms (Blackboard), evaluation/grading and feedback, empowering learners

Online courses:
* 21st Century Classroom Design
* Integrating Technology into Classroom Projects
* Why Gender Matters
* Brain-based learning

 

Deputy Managing Editor, April 2007 – October 2007
Assistant Editor, July 2006 – April 2007
IBA Media (Cairo, Egypt)

July 2006 - October 2007

 

Refined editing and writing skills while working for the largest, English-language publishing company in the Middle East. Publications included: Egypt Today, Business Today Egypt and Horus, the in-flight magazine of EgyptAir airline. Conceived, assigned and edited stories for all magazines on a variety of beats from technology, business and politics to human interest stories, as well as planned and wrote monthly health column.

 

Editor
Travel China Guide (Nanchang, China)

July 2005 - June 2006

 

Edited magazine travel stories written by native Mandarin (Chinese) speakers, guided story selection and trained and mentored new writers and editors. Served as the magazine’s English editorial expert to assist with strategic content decisions, promotional campaigns, and brand development.

 

Congressional Campaign Regional Field Coordinator (Wisconsin)
US Representative Baldwin’s re-election campaign

May 2004 - November 2004

 

Managed volunteers and interns in campaign activities across three counties, bringing together diverse coalitions of political, labor, and faith groups. Recruited, trained and mobilized volunteers to carry out campaign strategies. Supervised campaign’s volunteer activities (canvassing, literature drops, rallies, etc.). Monitored media outlets and analyzed voter trends and local political structures. Organized volunteer meetings and social functions in regional cities. Represented candidate at community events.

 

Unit Manager, September 2003 - May 2004

Quality Assurance Specialist, October 2002 - September 2003
Relay Operator, March 2002 - October 2002

MCI/Worldcom/GC Services

March 2002 - May 2004


Directed and coordinated all activities of a group of 60+ relay operators. Taught new employees effective telephone techniques and methods to accurately process calls. Kept track of the operator’s call quality, attendance and applied company’s corrective action policies. Conducted operators’ yearly evaluations. Supervised the call processing floor by answering operator questions, dealing with upset customers, and problem-solving technical difficulties. Monitored operators to ensure they follow the specific steps and scripts to complete calls in a satisfactory way and then provided feedback. Initiated creation of center-wide newsletter.

Earlier Career Highlights
  • Surpassed target number of Enterprise/multi-location sales qualified leads by 350% for our largest event of the year (2019 International Franchise Association annual convention).

  • Launched business unit's first digital campaign and generated first inbound leads. Within four months, a deal closed that originated from our digital campaign, making it the shortest sales cycle in the history of the business channel.

  • During first 30 days in new position, grew number of positive new stories for the month to 120 versus the previous year’s 19. By the second year, I grew the story count for that month to 439.

  • Executed a multi-pronged media campaign for university announcement that resulted in more than 30 news articles, including top tier outlets such as Popular Science and USA Today. Four local TV stations spotlighted this in their newscasts, reaching an estimated audience of 125,000. Print versions were circulated to almost 400,000 readers. On social media alone, this announcement reached approximately 967,000 people (over 5 days). All told, the integrated communication efforts resulted in upwards of 1.5 million people learning about this accomplishment, a conservative estimate as this number does not include views of online news articles. (2015) Media Report | View story

  • Launched multi-channel print/web/direct marketing campaign for six new degree programs that increased number of students 344% in three years (2015)

  • Assisted with developing and stewarding two successful donor relationships, upwards of $2M (2010-2011)Filmed, edited, and uploaded a series of videos to YouTube in conjunction with NASA's Lunar Reconnaissance Orbiter launch at Kennedy Space Center (2009)

  • Trained as Arizona State University “Branding Expert” (2008)

  • Organized the China Youth Space Academy with 22 foreign participants and directed its media campaign (2008)

  • Managed and sent to press on time three monthly magazines during managing editor's month-long paternity leave (2007)

  • Published magazine cover story (2007)

  • Appointed creative director for Annual Report of national airline, EgyptAir (2006)

 

Management-related Recognition:

  • Selected from 300+ employees to serve as Customer Relations Ambassador and attended Customer Relations Management Training (2003)

  • Selected from 300+ employees to become certified as Wisconsin’s “Leadership For Results Facilitator” (2003) and presented multiple workshops for MCI’s Madison, Wisconsin CenterSelected from 20 managers to attend “Train the Trainer Workshop” to learn new technology program (2003)

Education
Education​
M.S., Technology (Graphic Information Technology)

Arizona State University, Dec. 2011

 

• Recognized as 2011 Outstanding Graduate Student, profiled in university graduation video (min 1:50)

• Phi Kappa Phi Honor Society Member

 

B.A., Communication Arts & Rhetorical Studies
University of Wisconsin - Madison, Dec. 2003
 
• National Dean's List (undergraduate scholastic achievement)
• Graduated in three years; worked a full-time job the last two years of school
• "Women in Communication" member, UW-Madison chapter
• Research Assistant on Professors Solomon and Morrill research project 'Group Dynamics and Communication'
Professional development
Professional Development
Courses & Workshops
• Marketing Certified Consultant, eMarketing Association (2017)
• Inbound Marketing Certification, HubSpot (2016)
• PRSA webinars on various topics several times per year (ongoing)
• Webinar: The Key to More Effective Facebook Campaigns (2015)
• Search Engine Secrets (SEO) (2009)
• Introduction to Flash 8/CS3 (2009)
• Creating Web Graphics with Photoshop CS3 (2009)
• E-mail Marketing: How to Create E-mails that Get Opened and Get Action (2009)
• Electronic Communication: Overview and Planning (2009)
• E-newsletters: How to Create and Manage an E-newsletter that Works (2009)
• Event Coordinator training (2009)
• Branding Expert training (2008)
• Writing for the Web (Jeff Herrington Communications, 2008)
• Media and public affairs training at NASA Goddard (2008)
• Customer Relations Management training, MCI Worldcom (2003)
• AchieveGlobal Leadership For Results Facilitator training; certified trainer (2003)
• Customer Relations Management training (2003)
• "Train the Trainer Workshop" to learn new technology program (2003 )
• Certified as Wisonsin's "Leadership for Results Facilitator" and presented several workshops for all levels of employees at MCI's Madison, WI center (2003)
Affiliations
Affiliations
• Public Relations Society of America (PRSA), North Florida Chapter Board Member "Chair of the Hospitality Committee" (2017)
• Public Relations Society of America (PRSA), Member
• National Association of Science Writers (NASW), Member
• American Institute of Graphic Arts (AIGA), Member

 
Leadership & Community

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Board & Professional Leadership

  • University of North Florida School of Communication Advisory Board Member, 2021–present

  • Co-founder and co-sponsor, Newfold Digital's Women in Newfold, 2021–Q1 2026

  • Chair, Hospitality Committee, PRSA North Florida Chapter, 2017

 

Speaking & Education

  • Biannual guest speaker, University of North Florida School of Communication (presentation deck)

  • Presenter to Brownie Troop in Wisconsin for their Aerospace Badge (~30 girls) (2009)

  • Presenter, “Making the Magazine,” for 300 middle-school students in Wisconsin (2007)

  • Lecturer, “Education Across Six Continents,” UW-Madison’s Continuing Education program (2004)

  • Lecturer, "Village Life Around the Globe," UW-Madison’s WisTep program (2003)

 

Nonprofit & Global Service

  • Director of Information, 21st Century African Youth Movement, 2001–2005

  • Web Content Editor, United Nations, 2005–2006

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Skills

Executive Marketing & Communications Leadership

CMO Leadership • Enterprise Communications • Executive Communications • Cross-Functional Leadership • Change Management • Transformation Communications • Reputation Management • Budget Ownership • Agency & Vendor Management • Team Leadership

Growth, Ecommerce & Performance Marketing

​​Go-to-Market Strategy • Ecommerce Strategy • Customer Acquisition • Performance Marketing • Paid Search • Affiliate Marketing • Demand Generation • Lead Generation & Nurturing • Conversion Rate Optimization • Customer Journey Optimization • Marketing Analytics • Forecasting

Brand, Content & Communications

Brand Strategy • Brand Positioning • Messaging Architecture • Corporate Narrative • Content Strategy • SEO / SEM • Public Relations • Media Relations • Crisis Communications • Internal Communications • Thought Leadership • Social Media Strategy • Video Strategy

Research, Insights & Strategy

Consumer Behavior Insights • Market Research • Competitive Analysis • SWOT Analysis • Customer Segmentation • Data Visualization • Performance Storytelling

Tools & Platforms

Adobe Analytics • Adobe Experience Manager • Figma • Test & Target • Google Analytics • Google Keyword Planner • Salesforce • Marketo • CRM Platforms • CMS Platforms • Drupal • Meltwater • Hootsuite • MailChimp • Canva • Adobe Creative Suite • Photoshop • InDesign • Illustrator • HTML/CSS • Google Workspace

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